Quick reference

Play that stays a pastime: responsible gambling at Betrolla Casino

Play only from 18+, and deposit limits, loss limits, session time limits, a cooling-off period and self-exclusion sit in every Betrolla Casino account.

Set a limit

Licensed operatorRegulated by the UK Gambling Commission under licence 55223-4310-R-527699 since 2009

Support

Age, licence, register and helpline

You will know where you stand on age, licence, exclusion and help before you touch a setting.

Minimum age18+

Licensed byUK Gambling Commission, licence 55223-4310-R-527699

National registerGAMSTOP

National Gambling Helpline0808 8020 133

Limit questions[email protected]

Protection

Every tool that sits in your account

You will recognise which control fits the moment you are in and where each one lives.

Money as decided

A ceiling on what you pay in over a set stretch keeps the spend decided in advance rather than in the heat of play. Switch it on before your first session. If you have been adding funds twice in one evening, choose it now rather than later.

What have I lost so far?

Loss limits stop the value you have lost from climbing past a point you picked while calm. They suit anyone who chases a bad run. If a losing night has ever surprised you, set one before the next login.

One hour or five?

Session time limits end a sitting when the clock you chose runs out, whatever the screen is showing. They suit players who lose track of an evening. Switch one on if time disappears faster than expected.

Break of your choosing

A cooling-off period is a break of your own choosing: your account steps back while everything stays as it was. Take one when play feels like a habit you want to sit with rather than a night out.

When a break has to hold

Self-exclusion closes play at Betrolla Casino with nothing left to reverse in the moment. Choose it when the break has to be absolute rather than adjustable. Live in the UK? Pair it with GAMSTOP.

Getting it done

Your first limit, live in minutes

Use this the moment you sign in and the account is still quiet.

Is my profile right?

Open your profile from the menu at the top of the screen. Check that the name, email and date of birth listed are your own before you change a setting.

Before you deposit

The responsible gambling area sits within the profile, not in the cashier. Look for the section that gathers both limits and breaks in one place.

Before or after

Pick the one that answers your situation: a ceiling on paying in, a stop point on losses, or a clock on the sitting. Take the one you have actually needed.

Proof you can see

Save your change and stay on the page until it shows. Seeing the figure in the account is the only proof it took; if it is missing, live chat is open at any hour.

The evening you keep playing past your plan

In your account, a deposit limit or a pause sits ready whenever you want it, and starting there keeps one difficult evening from becoming a routine. Noticing the signs early is what makes that choice calm rather than desperate.

Read through and notice which of these have felt familiar lately.

You play longer than you told yourself you would
Chasing a loss has become the reason you log in
Money set aside for bills goes into the balance
You hide your spending from people close to you
A break feels harder to take than it used to
You check the balance before you check anything else
The fun has gone and only the habit is left

Help nearby

The point where you want to talk

Worrying about cost or being judged stops people calling, so both services here are free and confidential.

National Gambling Helpline (GamCare)

Advisers answer around the clock at no cost and speak with players and relatives in confidence. Reach them by phone or live chat when a day turns difficult. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings are free and need no appointment, and relatives and friends are welcome in mixed groups. Find a local meeting and simply turn up when ready. gamblersanonymous.org.uk

A short pause against a long closure

You need a few days off. The cooling-off tool lives in your account and gives you a break measured in hours or days rather than months. Pick the length, confirm it, and the account stops accepting your play until the period ends. Nothing else about your profile changes.

Certainty that access is closed. Self-exclusion inside the casino closes your access for a long stretch and cannot be cut short, so choose it when hours or days will not be enough. Start it from the account settings and it stays in place until the period runs out.

You want GAMSTOP to cover everything. Outside the account sits GAMSTOP, the national self-exclusion register run by The National Online Self Exclusion Scheme Limited. Registration is online, lasts at least six months with longer options, and then every licensed online operator must block you. gamstop.co.uk

Quiet safeguards for the people at home

Checked before the deposit, not after. Nobody under 18 may open an account here, and the age check begins at registration rather than at the cashier. Photo ID, proof of address and a card image are reviewed before the first withdrawal, so a borrowed date is caught early rather than later.

Could a filter block these pages? A filtering tool installed on a shared laptop or phone keeps gambling pages out of reach when you are not watching. Set it with the person who owns the device, then change the password to something only you two know.

What can a worried partner do? Approach a relative with questions about how they feel rather than about money, and leave blame out of the first conversation. The National Gambling Helpline (GamCare) on 0808 8020 133 advises relatives too, at any hour and free of charge.

Straight answers

An edited limit, a pause, a closed door

The worry this removes: that a limit set tonight is somehow permanent or impossible to change.

Where do I change a deposit limit I set last week?+

Deposit limits live in the responsible gambling section of your account, where you also see what you have already set. Any change is confirmed there and the new figure replaces the old one from that point. Nothing has to be requested by email.

Can I set a limit on my phone instead of a laptop?+

Yes. The mobile version of your account carries the same responsible gambling section as the desktop site, with the same deposit, loss and session controls. Sign in through the browser on your phone and the figures you saved earlier are already there.

Can a self-exclusion be lifted before the period ends?+

No. Once a self-exclusion is confirmed it runs for the whole period you chose, and the account stays closed to play until that period finishes. That is the point of it: the decision you make calm outlasts the evening you might regret.

If I self-exclude here, am I blocked everywhere else too?+

Not automatically. A self-exclusion is set in the casino account, so it covers Betrolla Casino only. Joining GAMSTOP, the national online self-exclusion scheme run by The National Online Self Exclusion Scheme Limited, covers other licensed sites and takes up to 24 hours to apply.

Why does the casino ask for ID before I withdraw?+

Age 18+ is the legal minimum for gambling in this market, and the licence requires us to prove it rather than assume it. Photo ID, proof of address and a card image are checked before the first withdrawal, which means a genuine age is confirmed early. A review like this takes about six hours.

My brother plays too much; will the helpline talk to me?+

Yes. The National Gambling Helpline (GamCare) on 0808 8020 133 is free, runs round the clock, and advises relatives and friends as well as players. Gamblers Anonymous (0330 094 0322) also holds meetings that relatives can attend.